Refund & Return Policy
At FRO Skincare, each product is carefully crafted in small batches using high-quality, traceable ingredients. Due to the nature of our formulations, we maintain a strict but fair policy to ensure product integrity and customer safety.
Returns
For hygiene and safety reasons, we do not accept returns on opened or used products.
Damaged or Incorrect Orders
If your order arrives damaged or incorrect, please contact us within 3 days of delivery. Include your order number and clear photos of the product and packaging. Once reviewed, we will offer a replacement or refund where appropriate.
Product Experience and Skin Sensitivity
Our products are formulated with natural ingredients, including essential oils. As skin is highly individual, we recommend performing a patch test prior to full use.
We are unable to offer refunds based on personal skin reactions or individual product preference.
While each formula is designed with ingredient safety and dermal limits in mind, individual skin responses can vary.
Satisfaction Support
If you are not satisfied with your purchase, please reach out within 7 days of delivery. While we do not accept returns, we are committed to working with you and may offer a one-time replacement or store credit at our discretion.
Refund Processing
Approved refunds will be issued to the original payment method within 5–10 business days.
